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Create customizable post-chat surveys and learn directly from customer feedback. Would you like to inform your customers of an upcoming sale, a special event on your site, or just analyze your customer base? Now you have a second chance to change their minds.Live Help Now creates exportable lists of your customers so you can see them as real people and not just statistics. The follow up might be just what they needed to decide to buy.If your customer's first language is something other than English, they can now type in the language they're most comfortable with and their text will be translated, on the fly, along with your replies. Train new agents without your customers noticing a thing.A supervisor or seasoned expert can assist operators by whispering private messages into their chat sessions.Choose from a library of pre-made live chat icons or use any image you prefer.
Do you want to give every visitor a direct route to customer service?
You need a strategy for learning from your performance.
Exporting chat history and report data into Microsoft Excel can help you spot trends, make correlations and find answers hidden in your own data.
Prefer to send visitors with items in their shopping cart to sales?
Create custom rules for how your site routes different visitors to your operators. Keep your support consistent and provide a unique experience to visitors on all of your sites with individually branded chat windows.
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